These are the kinds of questions small teams ask their founder again and again. If you have answered any of them more than twice, it is a good candidate to write down once and make easy to find, or to teach to an AI clone of yourself.
About the product
- What exactly are we building, and for whom?
- Which features are live, and which are only planned?
- What can I promise a customer today?
- What do we say when a customer asks for something we do not have?
- Which customers are we not serving right now?
About pricing and deals
- What is our price, and what is the lowest we can go?
- Who can approve a discount, and up to how much?
- What do we offer a customer who wants a trial?
- What is our refund or cancellation policy?
- How do we invoice, and when?
About the team and process
- Who owns this decision?
- Who do I ask when I am stuck?
- What are we focused on this quarter?
- How do we handle a customer complaint?
- What does a good week look like for my role?
About the company
- Why did we choose this market?
- What is our position on a competitor?
- How do we talk about the company to someone new?
- What do we never do, even if a customer asks?
- What should a new hire read or learn first?
How to answer each one once
Write a short answer, put the date on it, and note who owns it. Separate facts from plans. When an answer changes, update it in one place. That is enough to remove most repeat questions.
Let an AI clone handle the asking
An AI clone answers these in conversation, in your voice, from the facts you approved, and tells the person when it does not know so the question comes to you. AskMyStartup is building exactly that. It is in private beta, and you can join the waitlist with your email.