Most knowledge bases fail because they start too big. A founder opens a blank wiki, writes a few pages, and then it goes stale. A smaller plan works better: one week, one place, and only the answers your team already asks for.
Day 1: collect the questions
Go through the last month of chat, email and meetings. List every question your team asked you or each other. Aim for thirty. Do not write any answers yet.
Day 2: group and pick the top ten
- Group the questions into five or six topics, such as customers, money, hiring, product and how we work.
- Mark the ten that came up most often.
- Mark which of those only you can answer today.
Day 3: write the answers
Write the top ten answers in plain language, five sentences or fewer each. Add an owner and a last confirmed date to every one. If you cannot answer a question, write that down as the gap to fill.
Day 4: put them in one searchable place
Choose one tool the team already opens every day, and put all the answers there. Use the question as each page title. Link to it from your main chat channel so it is easy to find.
Day 5: test it with the team
- Ask two teammates to find five answers without asking you.
- Note every answer they could not find or did not trust.
- Fix those, and add the next ten questions to the list.
Keep it alive
Review the oldest answers once a month. Add new questions as they appear. A small base that is current is worth more than a large one that is not.
Where an AI clone fits
When the answers exist, an AI clone built on approved facts can serve them in your voice and say when it does not know. AskMyStartup is in private beta; join the waitlist from the buttons on this page.