One vendor blog about Slack search puts the problem in a sentence: "information in a chat can get outdated fast" (eesel.ai, 2026; eesel sells a competing tool, so read it with that in mind). It is true of every chat tool: a thread does not say whether it is the current rule.
The three-line format
- The answer, in one or two plain sentences.
- Who confirmed it.
- The date it was confirmed.
An example, made up for illustration
Refunds: clients get a full refund if they ask within 30 days of the invoice. After that they get credit on the next project. Confirmed by the founder, 19 October 2026.
When to look again
- When the rule changes.
- When the same question comes back with a different answer from two people.
- When the date is old. A quarter is a reasonable starting point, but it is a suggestion, not a measured figure.
Where to keep them
Anywhere your team will actually open: a shared document, a pinned page or an assistant that serves only these answers. The place matters less than the habit of putting a date on each one.
Try it
AskMyStartup keeps the approved answer, who approved it and when, and shows that to the person asking. It is in private beta; join the waitlist from the buttons on this page.