19 October 2026 · 4 min read

What is your team chatbot getting wrong? 3 ways to find out

Most teams cannot say what their bot gets wrong. Three simple checks: sample answers against the source, make a wrong answer easy to flag, and read the unknowns.

A maker on Product Hunt framed the question like this: "What is my chatbot actually getting wrong?" (producthunt.com/p/inquio/inquio). A vendor blog says internal bots fail partly because of "a lack of source attribution, and no feedback loop" (Wonderchat, 9 March 2026, updated 14 October 2026; a vendor, so read it as a view, not a measurement).

If you run a bot for your team, you probably cannot answer the question either. Three checks fit in an hour a week.

1. Sample ten answers against their source

  • Every week pick ten answers the bot gave.
  • For each one, find the written source it should have come from.
  • Mark each as right, wrong or no source. An answer with no source is a risk, even when it sounds right.

2. Make a wrong answer easy to flag

  • Ask the team to reply with one word when an answer looks off.
  • Send each flagged answer to one named person.
  • Fix the source first, then the answer, so the same mistake does not come back.

3. Read the questions it could not answer

The unknowns are a to-do list. If the same question reaches the bot three times and it cannot answer, someone should write that answer once.

Try it

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